2020 U.S. WORKPLACE SURVEY REPORT 

Gensler《2020年美国办公空间调查》的调研结果来自5000份问卷调查，受访者为来自美国各行各业的公司员工。调研结果揭示了移动办公对员工工作效率和体验的影响，聚焦日益增长的无固定工位员工群体，以及该种模式在实施过程中的痛点。通过调研报告的发布，帮助企业理解如何打造高效率的办公空间，以及面临日益改变办公空间的新兴移动办公模式，办公空间策略与设计如何做出改变。

The Gensler US Workplace Survey represents the input from more than 5,000 U.S. office workers across a variety of industries and demographics. New workplace data from the Gensler Research Institute explores the impact of workplace mobility on employee performance and experience, with a focus on the growing number of people without assigned desks at work – and whether that’s working for them. The data provides new insight into what makes an effective workplace, and how workplace design and strategy can respond to new forms of mobility that are impacting the workplace today.

Workplace effectiveness and experience have declined

在各种灵活办公解决方案不断涌现的大背景下，调研结果表明，灵活办公模式虽然在一定程度上有助于提高工作效率，但整体而言并未大幅度改善员工的工作效率或办公体验。

Our data suggests that many forms of mobility realigned with greater effectiveness. But overall, the decline in performance suggests that increased mobility in aggregate has not yet improved employee effectiveness or experience.

What makes an optimal workplace?

以开放空间为主，辅以可按需使用的私密空间，此类办公空间表现最佳。此类办公空间可以为员工提供更多办公选择，并更加有效地激发创造力并提升工作效率。

Our data shows mostly open environments, those that supplement open seating with on-demand private space, tend to perform best. Mostly open environments support more choice, provide a wide variety of spaces, and are correlated with greater innovation and effectiveness overall.

Is unassigned seating working?

我们的调查数据显示，无固定工位的受访者中，一半希望能够重新拥有固定工位，一半非常享受这种无固定工位办公模式。无固定工位模式为员工的工作绩效和办公体验带来了负面影响，即便是那些钟情于该模式的员工。

The reviews are mixed:  many workers in unassigned seating want their seat back, while many are happy with the scenario. Our data suggests unassigned seating has a negative impact on performance and experience, even those who like it. 

How do you fix unassigned seating?

Out-of-office mobility is also a key strategy to improve workplace effectiveness and experience.

尽管目前员工大部分工作仍然在办公室进行，然而自主办公和移动办公策略可以有效的提升工作效率。我们的调研结果显示，移动办公员工在办公效率指数（WPI）和办公体验指数（EXI）得分更高，该员工群体的参与性也是最强的。

People still spend the majority of their working time in the office. While broad measures of autonomy and mobility are unequivocally associated with higher performance. Overall, mobile workers tend to have higher effectiveness (WPI) and experience (EXI) scores. These workers are also the most engaged.

In an era of choice, the office is still people’s preferred place to work.

拥有最佳设计的办公空间具有更高的办公效率，对员工吸引力最大。拥有此类办公空间的员工，对公司的评价更为积极，他们能够尝试新的工作方式，更加清楚自身工作的影响力以及其他同事的工作内容。这部分员工具有更高的敬业度以及工作满意度，更有可能向他人推荐自己的公司。

We found that the workers with the best performing and best designed workspaces prefer working from their company’s office location above all other places. Employees in high-performing workplaces rate their company in a more positive light, are more empowered to experiment with new ways of working, are more aware of the impact of their work and what their colleagues are working on. They’re also more engaged, more satisfied with their jobs, and more likely to recommend their company as a place to work.

To create an optimal workplace, understand what kind of workplace is right for your organization.

制定详细且灵活的办公策略，满足不同员工的办公需求。谨慎推行无固定工位办公模式，需要实行额外措施来确保该模式的成功，通常还需要配备替代性办公空间。

Create a workplace strategy with the granularity and flexibility to support different worker needs. Be careful with unassigned seating—making it work requires extra attention, and often a wider variety of alternative work spaces.